Terms and Conditions - All prices are in New Zealand dollars.
Our Commitment To You, Our Valued Customer
Here at www.rubyslist.co.nz, we are committed to making every part of your shopping experience as seamless and enjoyable as possible. If you have any queries or problems whatsoever- phone and chat to us on 0800 (rubysl) 782975. If it's outside office hours (Monday to Friday 9am-4pm) then leave us a message and we'll get back to you as soon as we can. Or, if you prefer, you can send us an email contact us. You can even write to us - yes, people still do that!
Our postal address is: PO Box 36495, Northcote, North Shore, Auckland. We look forward to hearing from you!
Your Privacy
We do not rent, sell or give away our mail list, so rest assured that your details will remain confidential to Ruby's List. If you wish at any time to have your details removed from our records, please contact us.
Ruby's List Refund & Exchange Policy
If you are not satisfied with your purchase, we will gladly issue a refund up to 48 hours after receipt of your product or exchange it for another item. Unfortunately we cannot issue a credit if more than 48 hours have passed since the arrival of your order.
- Please note that we will not be liable for return shipping costs but we will meet the cost of shipping any replacements using our courier provider.
- You can expect a refund in the same form of payment originally used for purchase within 14 days of us receiving your returned product.
- You will be refunded the shipping cost if the return is a result of a manufacturing error or a shipping error on our part.
How To Return An Item
- Pack the item securely in the original packaging, if possible.
- Enclose the original packing slip with the item. Be sure to keep a copy of the packing list for your records.
- If you cannot send your packing list, please include your order number, billing name, and address with the item.
- All products must be returned in good condition, in original packaging (whenever possible), and with all paperwork and accessories to ensure a full credit.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Ship the return package to:
Ruby's List
Unit 2, 84-90 Hillside Road
Wairau Valley
North Shore
Auckland
How Our Vouchers Work
One voucher per/order, per/customer is allowed with a minimum spend of $100.00 to qualify. Please use the code on the voucher within the three month period specified.
Recycling
We are pleased to tell you the manufacturers of our poly bins can recycle these used bins into new alternative products hence reducing our carbon footprint and impact on the environment. So feel freeto drop off your used poly bins and we will recycle them for you - all part of the service. We are Located at: Unit 2, 84 - 90 Hillside Road, Wairau Valley, North Shore, Auckland.
Tracking your Delivery
We can inform you via email or phone of your courier tracking number once your order has been dispatched. If you have any queries about the transportation of your order contact us or 0800 782975.
Competitions
Prizes cannot be redeemed for cash, exchanged or transferred. Entries open to New Zealand residents only. The winners will be notified by email, the decision is final and no correspondence will be entered into.
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